Spot On Maids Frequently Asked Questions And Answers

We afford homeowners peace of mind by providing home cleaning services. We offer general, deep, move in, move out & post construction cleaning. Please visit our Pricing and Services page for more details.
Spot On Maids crews always provide their own professional-grade equipment and cleaning supplies. If you live in a city where parking may be an issue we ask that you provide the vacuum.
We have available a variety of sustainable, earth- friendly products for your home. If you have a preference for Spot on Maids to use green cleaning products for your cleaning, just put that information in your request.
We value our client’s privacy. We use a thorough, nationwide background check to screen every applicant before hire. Approximately 10% of applicants that apply to work for Spot On Maids make it through a strenuous series of checks, pre-tests and training.

In the event there is a problem with your cleaning service, contact us immediately. We will assure that the issue is immediately resolved. Our mission is to guarantee the best possible home cleaning experience.

Spot On Maids incorporates three levels of security to maintain your privacy and keep your billing and payment information secure. Our website booking page uses extended SSL validation, and our booking form has an extra layer of security. We will never store credit card numbers in our system beyond a token needed to charge the card. We consider information security to be paramount

Absolutely! If you are not 200% satisfied with your cleaning service, notify us within seven days. We will arrange to come re-clean your home free of charge.
Spot On Maids services are based on home size, number of bedrooms and bathrooms, resulting in a flat rate, so customers always know the price before scheduling their appointments.
Yes! We offer a 20% discount for weekly cleaning, 15% discount for bi-weekly cleaning and 10% discount for monthly cleaning. Please note that discount is applied on the 2nd cleaning.

Yes. If you require someone to clean on a by-the-hour basis, our hourly charge is $40 per hour. Spot On requires a minimum booking time of three hours for this service.

All cancellations must be received at least one day before your scheduled appointment and by no later than 5pm or you will incur a $50 CANCELLATION FEE.
No, we do not move heavy furniture. However, you are welcome to move the furniture and our Maids will gladly clean around it for you.
No, they do not apply. There is a 3 hour minimum when using the hourly rate.